海外會員訂購須知

1.訂購流程
How to Order (for overseas members):

(1) 訂購商品
STEP 1: Choose your item(s) and place order

(2) 聯絡我們(私訊FB粉絲團或E-mail到service@caresse.com)
STEP 2: Contact us via Facebook message or mail to "service@caresse.com".

(3) 提供訂單資料(官網下訂單的編號)
STEP 3: Tell us your order infos. (name, order number included)

(4) 客服人員告知運費→確認訂單內容無誤(訂單金額換算+國際運費)
STEP 4: Our customer service center will calculate your order amount for you (TWD-your currency + shipping fee).

(5) 選擇付款方式→完成訂購。
STEP 5: Choose your payment and finish order.

※台灣本島訂購金額滿千元(台幣)即享免運費優惠,海外訂購另需支付國際運費。
請於結帳(付款)前,來信詢問。
您可利用【私訊FACEBOOK粉絲專頁】 或【聯絡我們】聯絡客服告知您的訂單編號,
我們將盡快回覆您。
實際運費將依照您所在的國家計算,待運費計算完成加總至原訂購單中,您即可結帳完成訂購。

Orders over 1,000 NTD enjoy free shipping with in Taiwan only.
International shipping fee is needed for members overseas.
Before placing your order, please register as our member first. 
Before you place your order, please register as one of our members first.


DO NOT check out after you confirm your order 
leave us your order NO. via 【Facebook message】or 【聯絡我們
We will calculate your order amount (TWD-your currency + shipping fee) then reply  your message,
please notice your message or e-mail box.
We will add your shipping fee in order list after you confirm the total amount.
The next and the final step, you can check out and finish your order.

 

2.海外網友也可交由我們為您代理訂購。
We can also use our official account to place the order for you.
若不清楚訂購方式或語言問題,請私訊FB粉絲團或聯絡我們, 我們有專人為您處理。
If you have any question or language issue, please contact us via 【Facebook message】or 【
聯絡我們.

 

3.付款方式
payment method

銀行轉帳
bank transfer

 

4.運費計算: (請參考以下運費表)
Shipping fee

運送時間將影響運費金額,請謹慎選擇您需要的運送方式。
我們提供兩間物流公司供您選擇,請依照您的需求選擇其中一間。
Shipping amount is connected with Shipping days, please check the list below:
We have provided two send goods to overseas shipping company .
You can select which one to do with logistics company in accordance with your needs.​

(1 )順豐快遞(約3-5天)
(1 )S.F.EZ-GO (Delivery time within 3-5 days)

寄送國家→大陸、香港、澳門
States may send the goods → China, Hong Kong, Macau

運費→依商品數量及包裝重量與大小來計費,我們可以先大概初估運費金額;
但實際金額以順豐貨運實際運費為主。
(運費貨到付款)
(單包件數20件為上限)
Shipping costs →The tranportation fee can be estimated beforehands,
according to quantity, packing size and weight; but the actual amount will be based on the charge from S.F.EZ-GO.
(Transportation costs payment is cash on delivery)
(Single package goods with the highest number of member 20 as the upper limit)

試算運費→http://www.sf-express.com/tw/tc/dynamic_functions/price/
How to Calculate →http://www.sf-express.com/tw/tc/dynamic_functions/price/

台灣出口價目表 ─ 標準快遞服務 (2015年8月1日生效)
Taiwan's export price list - Standard courier services(With effect from August 1, 2015)

(2)台灣郵政Chunghwa Post(約7-9天)
Chunghwa Post (Delivery time within 7-9 days)

可寄送國家→
States may send the goods →

亞洲地區:日本、新加坡、印尼、馬來西亞、泰國、菲律賓、韓國、越南、印度、
Asian area: Japan, Singapore, Indonesia, Malaysia,Thailand, the Philippines, Korea, Vietnam, India. 
巴基斯坦、斯里蘭卡、孟加拉、沙烏地阿拉伯
Pakistan, Sri Lanka, Bangladesh, Saudi-Arabia.
大洋洲地區:澳大利亞、紐西蘭
Oceania: Australia, New Zealand,
美洲地區:加拿大、美國、夏威夷、墨西哥、巴西、阿根廷
Americas: Canada, United States, Hawaii, Mexico, Brazil, Argentina
歐洲地區:法國、德國、瑞士、荷蘭、英國、義大利、奧地利、瑞典、西班牙
Europe: France, Germany, Switzerland, Netherlands, UK, Italy, Austria, Sweden, Spain.
非洲地區:南非
Africa: South Africa

運費→102年3月1日起國際包裹及快捷運費計算方式:
Shipping costs →The estimate of international parcel and express After March 1st 

採材積重量與實際重量相比,取較重者為計費基礎,費率照現行標準。
Mining volume weight compared with the actual weight,
whichever is heavier for the billing basis, rates according to current standards.

長 × 寬 × 高(公分)÷ 6,000 = 材積重量(公斤)。
Length × width × height(cm) ÷ 6,000 = Volume weight (kg)

如何試算→http://www.post.gov.tw/post/internet/Postal/index.jsp?ID=2050401
How to Calculat
→http://www.post.gov.tw/post/internet/Postal/index.jsp?ID=2050401                                                                                                  

 

5.海外網友退換貨須知:
Returning items

因為國際運費昂貴,海外網友訂購前須確認好訂購商品的內容,
如要辦理退換貨,須自行負擔來回國際運費。
Shipping fee for the returning will be paid by consumers.
Please make sure your order contents are correct.

 

6.海外網友客服窗口:
Customer services for oversea members

因為國際電話費用高昂,關於海外網友的訂單問題,我們一律使用私訊FACEBOOK粉絲專頁】或【聯絡我們聯絡,
請特別注意,留下正確的聯絡電子信箱。
via 【Facebook message】or 【
聯絡我們】only.